Shipping policy

Order Processing Orders ship within 1–2 business days. You’ll be sent a tracking number when your parcel leaves us.

Shipping Providers We deliver via Evri, DPD, APC, and Royal Mail—all fully tracked.

Delivery Method All orders must be signed for or handed to someone at the address (or a direct neighbour—not left “safe” or on the doorstep for your security).

Consolidated Shipping for Groups (Europe/USA) Want to order with friends, family, or a community and save on delivery? We offer consolidated shipping—that means we send all your group’s items in one box to a single address for a big discount on delivery. Interested? Just let us know before you order and we’ll organise a tailored quote for your group. (Email: Info@undergroundallure.com)

International Shipping & Customs We ship to most European countries and the USA. Overseas buyers are responsible for any customs/import fees and may experience slight delays due to local processing.

Missed Deliveries & Address Issues Missed the courier or need to update an address? Contact us ASAP at Info@undergroundallure.com and we’ll help arrange a solution with the delivery company.

Damaged or Lost Parcels If your parcel is damaged or goes astray, let us know within 48 hours so we can make it right as quickly as possible.